Shipping Methods & Delivery Times
We are committed to delivering your order as quickly and efficiently as possible. We offer the following shipping options:
-
Standard Shipping – FREE
- Estimated delivery time: 21 business days
- Available for all orders at no extra cost
-
Fast Shipping – $4.99
- Estimated delivery time: 10 business days
- Faster processing and priority shipping
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Express Shipping – $14.99
- Estimated delivery time: 7 business days
- Our fastest shipping option with expedited handling
Processing & Handling
- Orders are processed and dispatched within 1-2 business days (excluding weekends and public holidays).
- Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Restrictions & Additional Charges
- Shipping times are estimates and may vary due to unforeseen delays, such as customs processing, weather conditions, or carrier issues.
- We are not responsible for delays caused by external factors beyond our control.
- If an order is undeliverable due to an incorrect address provided by the customer, the customer will be responsible for reshipping costs.
International Shipping & Customs
- International orders may be subject to additional customs duties, taxes, or import fees. These charges are determined by the destination country and are the responsibility of the customer.
- Customs clearance times vary and may affect the estimated delivery time.
Lost or Stolen Packages
- If your package is marked as delivered but has not been received, please check with your local courier or neighbors before contacting us.
- We are not responsible for lost or stolen packages once they have been marked as delivered. If you believe your package is lost, please contact us at [Your Support Email], and we will assist you in filing a claim with the carrier.
For any further inquiries regarding shipping, feel free to reach out to our customer support at contact@shopwalrus.com.