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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

All orders are processed within 2-3 Business day 

FREE Shipping – 10 -20 Days 

FAST Shipping  7-10 Days

Create your account for free in a few steps only visit https://shopwalrus.com/my-account/ and enjoy special discounts and offers

You’ve 2 days only to change your shipping address after completing the purchase 

You can track your order anytime you want from this form just use your order ID and the email used in the checkout 

https://shopwalrus.com/order-tracking/

Actually, we’ve no access to your credit card information as Shop WALRUS we’re working with many financial services such as PayPal, Skrill, Payoneer and many trusted companies to keep the financial information of our customers safe.

No, We don’t charge sales tax you’ll need to pay tax yourself 

We’re offering FREE Shipping to the list of contries bellow and we’ll charge a $4.99 USD

FREE Shipping contries

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Great Britain
  • Greece
  • Hong Kong
  • Indonesia
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Russia
  • Saudi Arabia
  • Singapore
  • Spain
  • South Korea
  • Sweden
  • Switzerland
  • Thailand
  • Turkey
  • Ukraine
  • United Kingdom
  • United States
  • Vietnam

If you need to swap an item

Returns and Exchanges

We will accept a return of a unused product within 14 days.

We’re sorry for that, please use the WhatsApp Icon bellow to talk to a customers assitance or contact us at: [email protected] we’ll send the right item with a FAST Shipping

Because we’re carrying about your full satisfaction we’ll replace the damaged item with a new one 

You can reach us via Whatsapp using the icon bellow a customers support we’ll talk live to you or you can email us at [email protected] 

You can still change the shipping address after 48 hours from completing the order otherwise we’ll need to contact us using the WhatsApp icon below a customers support assistance will talk to you or you can email us at [email protected] with your Order ID and we’ll try to find a solution to your problem 

Yes of course you can just use the WhatsApp button to talk to a customer assistance and cancel your order or even change it or email us at [email protected] 48 Hours after completing the order

Use the WhatsApp Button below to talk to our customers assistance please sent the image of the item or a brief description about the functionality and we’ll try our best to restock it again for you.

Free Worldwide shipping

On all orders

Easy 14 days returns

14 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa

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