At shopwalrus, we want you to love what you ordered. But if something’s not quite right, no worries — we’ve got you covered with a 90-day return policy from the date your order arrives.
Eligibility for Returns
To qualify for a return, your item must:
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Be unused, unworn, and in its original packaging
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Include all original accessories, manuals, and documentation
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Be in a resellable condition — no damage, stains, or signs of wear
We reserve the right to decline returns that don’t meet these guidelines.
How to Initiate a Return
Starting a return is easy:
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Email us at support@shopwalrus.com with your order number and why you want to return the item.
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We’ll send you simple return instructions and a prepaid return shipping label if applicable.
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Ship the item back within 90 days of delivery.
Return Shipping Costs
You’re responsible for return shipping fees. If you use our prepaid label, that cost will be deducted from your refund. We highly recommend using a trackable shipping method — we can’t be responsible for lost returns.
Refund Process
Once your return arrives and passes inspection, we’ll process your refund within 5-7 business days. Refunds go back to your original payment method. Depending on your bank, it may take some additional time to show up in your account.
Non-Returnable Items
Some things can’t be returned, including:
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Final Sale items
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Digital downloads or products
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Gift cards
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Items that have been used, washed, or altered
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery at support@shopwalrus.com. We’ll arrange a replacement or refund — no extra cost to you.
Got questions? Reach out anytime at support@shopwalrus.com — we’re here to help!