Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Delivery times vary based on your selected shipping method:

FREE Shipping: 10 – 21 days
FAST Shipping: 7 – 10 days
EXPRESS Shipping: 3 – 7 days

Please note that processing times typically take 1-3 business days before shipment. You will receive a tracking number once your order is dispatched.

How do I create an account?

Creating an account is quick and easy:

Click on the “Sign Up” or “My Account” button on our website.
Enter your name, email address, and create a password.
Click Register and confirm your email if required.

With an account, you can track orders, save your favorites, and enjoy a faster checkout experience.

How do I change my shipping address?

If your order has not been processed yet, you can update your shipping address by:

Logging into your account and editing your shipping details.
Contacting our customer support at [email protected] as soon as possible.

If the order has already been shipped, we may not be able to modify the address.

How do I track the status of my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order by:

Clicking on the tracking link in your email.
Visiting our Order Tracking page and entering your tracking number.

Will you keep my credit card information on file?

No, for security reasons, we do not store your credit card details. All transactions are securely processed using encrypted payment gateways.

Do you charge sales tax?

Sales tax may be applied based on your location and local regulations. Any applicable taxes will be shown at checkout before you confirm your purchase.

Do you ship to my country?

Yes! We offer worldwide shipping. If your country is available at checkout, we can ship to you. If you have concerns, contact our support team.

Will my items come in one package?

We try to ship all items together. However, in some cases, items may be shipped separately due to availability, warehouse locations, or supplier restrictions. If this happens, you will receive multiple tracking numbers.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of receiving it for a refund or exchange. The item must be unused, in its original packaging, and in the same condition as received.

To initiate a return, please visit our Return & Refund Policy page or contact our support team.

I received the wrong item

We apologize for the mistake! Please contact us at [email protected] with your order details and photos of the received item. We will arrange for a replacement or refund.

My order arrived damaged

If your order arrived damaged, please reach out to us within 7 days of receiving the item with photos of the damage. We will process a replacement or issue a refund.

Where should I mail my authorized return?

Once your return is approved, we will provide the return shipping address and instructions. Do not send items back without prior approval to avoid processing delays.

How do I receive customer support?

You can contact us through:

Email: [email protected]
Live Chat: Available on our website
Social Media: Reach out via our official social media pages

We aim to respond to all inquiries within 24 hours.

What do I do if I entered an incorrect shipping address?

If you made an error in your shipping address, please contact us immediately. If your order has not been processed yet, we can update the details. However, if the order has already shipped, we may not be able to modify it.

Can I change or cancel an order after I've submitted it?

Orders can only be changed or canceled before they are processed. If you need to make changes, please contact us as soon as possible. Once an order has been shipped, we cannot cancel it, but you may return it once received.

Can I pre-order an item that is sold out?

Some products may be available for pre-order. If pre-orders are enabled, you will see a “Pre-Order” button on the product page. You can place your order, and we will ship it as soon as it becomes available.

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