We offer three shipping options:

• Free Standard Shipping (21 days) – Available for all orders.
• Fast Shipping ($4.99, 10 days) – Get your order sooner with priority processing.
• Express Shipping ($14.99, 7 days) – Our fastest option for urgent orders.

All orders are processed within 24-48 hours, and tracking details will be sent via email once your package ships.

We offer a 90-day return policy for all products. If you’re not 100% satisfied, you can return the item in its original condition for a full refund or exchange.

📌 Important Details:

• Items must be unused and in original packaging.
• The buyer covers return shipping costs, except for defective or incorrect items.
• Refunds are processed within 5-7 business days after we receive the return.

For returns, please contact us at contact@shopwalrus.com to initiate the process.

If you need to update your address, please email us at contact@shopwalrus.com within 12 hours of placing your order.

🚨 Note: Once your order has been shipped, we cannot change the address.

Once your order ships, you will receive an email with a tracking number. You can track your package on our Order Tracking page or directly through the carrier’s website.

If you don’t receive tracking details within 3 days, contact us at contact@shopwalrus.com.

Our support team is available Monday – Friday, 9 AM – 6 PM (GMT).

📩 Email: contact@shopwalrus.com
💬 Live Chat: Available on our website

We aim to respond to all inquiries within 24 hours.

If you’ve entered the wrong address, contact us immediately at contact@shopwalrus.com.

✔️ If the order has not been shipped, we can correct the address.
❌ If the order has already been shipped, we cannot change the destination. However, you can contact the carrier to see if rerouting is possible.

We ship to most countries worldwide! 🌍

If you’re unsure whether we deliver to your location, please check at checkout or contact our support team.

Most orders ship in one package, but in some cases, items may arrive separately.

📌 Why?

• Different warehouse locations.
• Faster shipping for specific products.
• Supplier availability.

You will receive separate tracking numbers for multiple shipments.