• FREE Shipping (10 – 21 Days) ✅ – Enjoy free worldwide shipping on all eligible orders. Available with select coupons or when you meet the minimum spend requirement.

• FAST Shipping (7 – 10 Days) ⚡ – Get your order delivered quicker with our affordable flat-rate shipping option.

• EXPRESS Shipping (3 – 7 Days) 🚀 – Need it ASAP? Choose express shipping for the fastest delivery to your location.

We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.

To initiate a return, please contact us at [email protected], and we will guide you through the process.

If you need to update your shipping address, please contact us as soon as possible at [email protected].

• If your order has not yet been shipped, we can update your address.

• If your order has already been dispatched, we recommend contacting the carrier or the local post office for possible redirection.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package on our Order Tracking page or through the courier’s website.

If you haven’t received your tracking information within a few days, please check your spam folder or contact us for assistance.

Our customer support team is always ready to assist you! You can reach us through:

• Email: [email protected]

• Live Chat: Available on our website during business hours

• Social Media: Message us on Instagram or Facebook

We aim to respond to all inquiries within 24 hours.

If you entered an incorrect shipping address, please contact us immediately at [email protected].

• If your order has not yet shipped, we will update it for you.

• If your order has already been dispatched, we unfortunately cannot change the address. You may try contacting the carrier for possible rerouting.

Shop WALRUS is not responsible for lost packages due to incorrect addresses provided by customers.

Yes! We offer worldwide shipping to most countries. If you’re unsure whether we deliver to your location, try adding an item to your cart and proceeding to checkout—if your country is not listed, we may not be able to ship there.

If you need assistance, feel free to contact our support team.

Depending on the items in your order, your products may be shipped separately for faster delivery. If your order contains multiple products, you may receive multiple tracking numbers.

We do this to ensure that you get your items as quickly as possible, even if they come from different fulfillment centers.