1. Introduction
1.1 In the context of electronic messaging, “spam” refers to unsolicited, bulk, or indiscriminate messages, typically sent for commercial purposes.
1.2 We have a strict zero-tolerance spam policy.
2. Spam Filtering
2.1 Our messaging systems automatically scan and filter all incoming emails and messages to block spam.
2.2 We may also report certain emails as spam, which could result in the sender’s IP address or domain being blacklisted.
3. Spam Filtering Issues
3.1 No filtering system is 100% accurate, so legitimate messages may occasionally be marked as spam.
3.2 If you believe your message was mistakenly filtered, please contact the recipient through an alternative method.
3.3 To reduce the risk of being flagged as spam, we recommend:
- (a) Sending messages in plain text instead of (or in addition to) HTML.
- (b) Avoiding attachments whenever possible.
- (c) Not using common spam trigger words or excessive formatting.
- (d) Scanning messages for malware before sending.
4. User Spam
4.1 We provide messaging features, allowing users to send emails or private messages.
4.2 Users must not use our platform to store, send, relay, or distribute spam in any form.
4.3 Further details on messaging usage can be found in our Terms and Conditions.
5. Receiving Unwanted Messages from Us
5.1 If you receive any email or message from us that you believe may be spam, please contact us immediately, and we will investigate the matter.
6. Policy Updates
6.1 We may update this Spam Policy at any time by publishing a new version on our website.
For any concerns, feel free to reach out to us at:
📧 Email: contact@shopwalrus.com