We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 90-day return policy from the date of delivery.
Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- The item must be unused, unworn, and in its original packaging.
- All original accessories, manuals, and documentation must be included.
- The item must be in resellable condition (free of damage, stains, or wear).
We reserve the right to refuse returns that do not meet these criteria.
How to Initiate a Return
To start a return, please follow these steps:
- Contact us at [Your Support Email] with your order number and reason for return.
- We will provide you with return instructions and a return shipping label (if applicable).
- Ship the item back to us within 90 days of delivery.
Return Shipping Costs
- Customers are responsible for the cost of return shipping.
- If you use our prepaid return shipping label, the cost will be deducted from your refund amount.
- We recommend using a trackable shipping method, as we are not responsible for lost returns.
Refund Process
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method.
- Depending on your bank, the refunded amount may take additional time to appear in your account.
Non-Returnable Items
Certain items are not eligible for return, including:
- Items marked as Final Sale
- Digital products or downloadable content
- Gift cards
- Items that have been used, washed, or altered
Damaged or Defective Items
If you receive a defective or damaged item, please contact us within 7 days of delivery at contact@shopwalrus.com. We will arrange for a replacement or refund at no additional cost to you.
For further questions about our return policy, feel free to contact our customer service team at contact@shopwalrus.com.